FAQs

Exchanges & Returns

We’re confident you’ll love your Urban Carry product, but we understand that sometimes an item may not be the right fit for your needs.

Eligible Urban Carry brand products may be returned within 30 days of the original purchase date for a refund of the product purchase price, less shipping charges. Refunds will be issued to the original payment method used at checkout.

Leather Holsters

Leather holsters purchased new may be returned during the 30-day return period, even after the break-in process. Because leather naturally requires some break-in to achieve the best fit, retention, comfort, and draw performance, we encourage customers to fully use and evaluate the holster before making a final decision.

Kydex, Belly Bands & Other Products

Kydex holsters, belly bands, and other non-leather products must be returned in new, unworn, and unused condition to qualify for a refund or exchange.

Gently Used Products

Products sold as “Gently Used” or pre-owned are final sale and are not eligible for return or refund.

Return Process

To begin a return or exchange, please contact our support team to obtain a Return Merchandise Authorization (RMA). We strive to make the process quick and hassle-free.

You can reach us by:

Refund Timing

Once your return is received, refunds are typically processed within 1–3 business days. Please note that while we process refunds promptly, your financial institution or credit card provider may require additional time for the credit to appear on your account based on their individual processing timelines.

We are happy to exchange eligible Urban Carry brand products within 30 days of the original purchase date.

Leather Holsters

Leather holsters purchased new may be exchanged during the 30-day exchange period, including after the break-in process. Because leather naturally requires some break-in to achieve the best fit, retention, comfort, and draw performance, we encourage customers to fully use and evaluate the holster before making a final decision.

Kydex, Belly Bands & Other Products

Kydex holsters, belly bands, and other non-leather products must be returned in new, unworn, and unused condition, including all original accessories and packaging, to qualify for an exchange.

Gently Used Products

Products sold as “Gently Used” or pre-owned are final sale and are not eligible for exchange. We do not accept returns or exchanges beyond 30 days from the original purchase date.

Exchange Process

To begin an exchange, please contact our support team to obtain a Return Merchandise Authorization (RMA). We strive to make the process quick and hassle-free.

You can reach us by:

If you have confirmed that your returned package has been delivered to us but have not yet received your refund, please contact our support team so we can review the status of your return.

Refunds are typically processed within 1–3 business days after the return is received. However, depending on your payment method and financial institution, it may take additional time for the credit to appear:

  • Credit/Debit Cards: Typically 5–7 business days
  • PayPal Refunds: Up to 10 business days
  • Refunds Issued by Check: Up to 10 business days

We apologize for any inconvenience and appreciate your patience during the processing period.

You can contact us by:

Order Processing

If you need to change the size, color, or product ordered, please contact us as soon as possible.

If your order has not yet shipped, we may be able to update or exchange the item before it leaves our warehouse. While we cannot guarantee changes once an order has been processed, our team will do everything possible to help locate and correct the order in time.

If your order has already shipped, we will be happy to assist you with an exchange once the package has been delivered.

To begin the exchange process, please contact our support team to obtain a Return Merchandise Authorization (RMA). We strive to make the process quick and hassle-free.

You can reach us by:

Please make sure your email address is entered correctly during the checkout process. Once your order is successfully placed, you should automatically receive an order confirmation email, which serves as your purchase receipt.

Your order confirmation email includes:

  • Your order number
  • Order summary and transaction details

If you do not receive your order confirmation, please check your:

  • Spam folder
  • Junk folder
  • Promotions or Notifications folders

Occasionally, automated confirmation emails may be filtered by your email provider.If you still cannot locate your confirmation email, please contact our support team so we can verify that your order was successfully received.

You can reach us by:

Shipping Confirmation & Tracking

Once your order is prepared for shipment, you will receive a second email confirming that your shipping label has been created. This email will include your tracking information.

Please note that it may take up to 24 hours for the shipping carrier to update tracking activity after the label has been generated. We recommend checking the tracking link periodically for the most current shipping updates.

If you entered an incorrect shipping address when placing your order, please contact us as soon as possible. In many cases, we can update the address before the package is shipped or delivered.

Because orders are processed quickly, we cannot guarantee changes once an order has entered the shipping process, but our team will do everything possible to assist you.

For the fastest service, please contact us by phone:

We work hard to process and ship orders as quickly as possible. Once an order is placed, our team begins working on it immediately to ensure fast fulfillment and delivery.

If your order has not yet been fulfilled or a shipping label has not been created, we may be able to modify or cancel the order. While we cannot guarantee changes after an order has been submitted, we will do our best to assist you.

Unfortunately, once an order has been fulfilled or shipped, we are unable to cancel or modify it.

If your order has already shipped, you may complete a return or exchange once the package has been delivered. Our support team can provide you with a Return Merchandise Authorization (RMA) to begin the process as quickly as possible.

Please contact our support team directly for assistance:

At this time, Urban Carry does not offer international shipping. However, we are actively exploring opportunities to expand our shipping availability in the future.

We do currently ship to U.S. Military addresses, including:

  • APO (Army Post Office)
  • FPO (Fleet Post Office)
  • DPO (Diplomatic Post Office)