FAQs

We do believe you will be thrilled with our products but we understand that sometimes a product may not be what you expected it to be.

You may return your undamaged Urban Carry brand product within 30 days of the purchase date for a full refund of the product. The refund will be issued for the product(s) and any applicable taxes. Payment will be refunded in the same manner as payment received. Returns beyond 30 days will be subject to a 15% restocking fee. We do not accept Urban Carry returns beyond 60 days.

*Important note: Breaking in the holster will not prevent you from being able to return it - so please, we encourage you to really break it in to get the best fit and draw possible.

Please contact us for a short Return Merchandise Authorization (“RMA”) and we will start the process immediately. You can contact us by phone 888-661-5579, email, or through the website (and select “Return/Exchange” on the dropdown Subject Line to help expedite the request). We try to make it quick and simple.

We are happy to exchange your undamaged Urban Carry brand product with its included accessories and undamaged package within 60 days of the purchase date.

*Important note: Breaking in the holster will not prevent you from being able to return it, so please, we encourage you to really break it in to get the best fit and draw possible.

We do not accept Urban Carry returns beyond 60 days. Please contact us for a short Return Merchandise Authorization (“RMA”) and we will start the process immediately. You can contact us by phone 888-661-5579, email, or through the website (and select “Return/Exchange” on the dropdown Subject Line to help expedite the request). We try to make it quick and simple.

If you have not received your refund and have confirmed we have received the package for return please give us a call regarding its status. Rarely, it can take 5-7 business days to process your return and see the credit issued if paid via credit card; PayPal and refunds issued via check can take up to 10 days. We apologize for the inconvenience. You can contact us by phone 888-661-5579, eMail, or through the website (and select “Return/Exchange” on the dropdown Subject Line to help expedite the request).

If the product has not left our warehouse we can try and exchange it out – give us a call and we can track it down. If it has already shipped we will need to complete a full exchange once you receive the package. Please contact us for a short Return Merchandise Authorization (“RMA”) and we will start the process immediately. You can contact us by phone 888-661-5579, email, or through the website (and select “Return/Exchange” on the dropdown Subject Line to help expedite the request). We try to make it quick and simple.

Please make sure you enter your email address very carefully during the check-out process. Once you place your order, you will automatically receive an order confirmation, which will serve as your receipt of purchase. This confirmation contains your order number should you have any questions when calling or emailing as well as your order summary, transaction details and selected shipping method. If you didn't receive your order confirmation and your order was successfully placed online, please check your spam or junk folder, occasionally auto generated confirmations end up there. If you cannot locate it, please contact us to confirm your order has been received. You may reach us by phone 888-661-5579, email, or through the website.

As your package is being prepared for shipment, a second confirmation showing that the label has been printed will be emailed to you. This email confirmation will provide your tracking information. It may take up to 24 hours before USPS or FedEx updates their tracking information so please check back with the tracking progress periodically.

If you did not receive a confirmation email from us with your order information, have verified your email address is correct, and have checked your SPAM or Junk filter please give us a call at 888-661-5579 to confirm your order has been received. If you have received an order confirmation email from us but are still waiting on the shipment confirmation email, which also provides valuable tracking information, please contact us so we can determine the status and location of your order. Please note it may take up to 24 hours before USPS or Fed Ex updates their tracking information so please check back periodically.

If it is soon enough we can typically fix this before the package is delivered. Please contact us by phone 888-661-5579 as quickly as possible.

We do our best to get your order shipped as soon as possible. With the use of a fulfillment warehouse we ship around the clock 24/7 365. When you place an order with us we begin working on it immediately. Regretfully, we cannot retrieve your order for modification or cancellation once the order is placed. We do understand that this may cause some frustrations; however, we view this expediency in processing an order as a great benefit to our customers.

If your order is already processing or has shipped you will need to complete a full exchange or return once you receive the package. In this case, we can provide a short Return Merchandise Authorization (“RMA”) and we will start the process immediately.

Please contact us directly so we may further assist you.

Yes, we do offer International Shipping and you can purchase directly from our website or through our Facebook page.

A good rule of thumb: if you cannot shove the holstered gun down your pants then you will have difficulties pulling the gun back up during the draw.

An issue is wearing your pants or belt too tightly and not giving your firearm the space it needs to slide out. Most firearms range from 0.75" - 1.25" in width so that is about the size of the gap you will need between your pants/belt and waist to retrieve your firearm. While this is how most commonly wear their pants, we understand not all of us have the round backside we'd prefer and our pants may simply be overcome by gravity without a snug belt. The best thing to do if you wear a snug belt is the little trick in the Overview Video.

That's where your drawing hand will nudge at the belt, or better yet on the holster directly under or next to the flap to open some space for the gun. It only takes about 1 second to do the move and draw the firearm. That nudge usually makes all the difference in the world if it’s getting stuck. Certainly don’t just keep pulling without nudging, it should come out smoothly and gently. For example with the nudge, if you're right-handed, with your left hand lift the magnetic flap. Then your right-hand nudges the top portion of the holster on the belt out so it opens up the holster. Then with your left hand pull up on the magnetic flap pulling up the firearm with it as your right-hand sweeps and grabs the gun. After about 10-20 minutes of practice, it's a very fluid 1, 2, 3 motion. It is also important to make sure you are standing up straight, even leaning back ever so slightly, pulling the holster up against your body and not out and away from your body. If your pants or belt are worn really tight, any kind of IWB may not be the best option and you'll possibly have to either wear looser pants or go with an external holster. As much as we want it to work for everyone we know that won't be the case.

Yes. However, it was not designed around drawing while sitting. It's about the same speed as pulling your phone out of your pocket while you’re sitting. Since the holster is designed to rest below the waistline in order to keep it comfortable that also means it is below the bend of your body. If you are at a normal 90 degree angle while sitting, it's a good idea to slide your hips forward and arch your back a little while pulling up on the magnetic flap. That helps straighten your body out enough to quickly draw the firearm through the waistline. Most cars are okay for drawing unless they have bucket seats. Bucket seats can put your body in more of a 70 degree angle which makes it rather difficult to pull the firearm through that bend. With practice however drawing from a normal seated position can be done very quickly. We will post more videos soon some of which are dedicated to showing tips and tricks for this draw.

Yes, there are a few different ways to draw the Urban Carry. You can pop it up with one hand and draw like the video below or if you are in a confrontational situation where needed you can simply reach down and grab the gun as it rests just below the waistline.

Yes. Because the Urban can be worn at any position along the beltline, it can be drawn from with either the right or left hand. We made the design to work with a cross draw, strong draw, left or right handed. No matter what size you choose, any of the Urban Carry holsters will work left or right handed.

If you find the G3 holster to be uncomfortable when sitting this could be a result of a few different things.

• The leather needs to break-in. This generally takes 1-3 days however it can take up to 1-2 weeks depending on how often you use and wear the holster.
• You are new to concealed carry and you'll need to get used to carrying a gun. If after a few days of wearing the holster it is still uncomfortable see some of the other reasons below.
• Your clothing is too tight. We recommend wearing the correct size pants to your waist. If you are a 36" waist then wear 36" pants. 38" pants will work as well but 34" pants will be a problem with comfort while carrying a firearm.
• If you are concealing a full size firearm you may need to go up a size in your pants or ensure that they are a very relaxed style. Any form fitting pants will be difficult to work with and uncomfortable to sit in with a full-size firearm.
• Your pants are worn above the bend of your waist. This is not a problem but if your pants are worn above the bend point of your waist then the firearm will be sitting higher, thus when you sit the firearm will likely jam into your stomach. Simply push the entire holster rig down when sitting to overcome this issue.
• The firearm may be the wrong size for that holster, verify that the firearm you are carrying is in the correct size holster. If the firearm is too large it will be uncomfortable when sitting. If we sent you the wrong size please let us know and we'll be happy to swap that out for you.

The holster sizes are designed around specific firearms ensuring a proper fit and smooth draw. When properly fitted in our holster the firearm should sit just below the waistline keeping it comfortable in a relaxed position while still leaving enough of the grip accessible during retrieval for a quick draw. When completely broken in the leather will expand 1/4" - 1/2" in overall size.

The high-quality saddle grade leather we use for our holsters does require a break-in period. Most customers tell us that after 2-3 days the holster is quite comfortable. Typical break-in periods are 3-5 days of continual use; however, it can take 1-2 weeks for the leather to fully expand and form around the firearm. Once the leather begins to form it will also make for a better, more comfortable fit, provide more coverage (against printing), and a smoother draw.

When seated, if you feel any poking or gnawing from the grip simply nudge or push the holster down further (below the belt or location a belt would be located). This simple gesture should ease any potential discomfort.

If the holster is adequately broken in and you are still uncomfortable with its location contact us by phone 888-661-5579, email, or through the website (and select “Holster Size Question” on the dropdown Subject Line to help expedite the request) so we can ensure you a proper fit.

This is usually from one of three reasons:

1. The leather needs to be broken-in. This can only happen over a period of time, kind of like a pair of leather shoes that slowly stretch and form comfortably to your feet. Massaging the leather and/or using any quality leather conditioner can help to speed up the process. Once the leather of the holster relaxes the gun will fit better and rest lower inside the pants. This will keep the firearm parallel to the leg and away from the belt line.
2. The pants worn with the holster are too tight. If your pants are very fitted, it will make it difficult to draw and will also constrict the holster. A constricted holster forces the firearm up out of the bottom of the holster and closer to your belt line potentially causing it to jam into your stomach or side. One size larger or baggy cloths are not needed, comfortably fitting shorts, jeans or pants are perfectly fine. Just not tight pants.
3. The holster size is too small. If the leather has been fully broken-in and the pants are worn comfortably then the most likely culprit is that the handle of your firearm is too near your beltline. When this happens the firearm behaves like a see-saw. Your belt is pushing one end down into your body while the other end is forced outward and away from your body, creating that “happy” look. The easiest solution is to simply send in your holster for the next size up, but please be aware, it does take a few days to soften up the leather and rule this out.

This is usually from one of the three reasons above titled "My Urban Carry is protruding out at the bottom".

The best way to maintain the beauty of your leather is through good care. You can compare the care of leather goods to the care of your own skin. It must be kept clean, soft and moisturized. We suggest the following best practices to extend the life of your Urban Carry leather product: Leather items should be wiped off with a damp sponge after use to remove sweat and dirt build-up. Holsters that come in contact with body perspiration on a regular basis should be wiped down with a lightly dampened sponge or soft cloth after use to slow the natural breakdown of the fibers. Depending on how often you use your product, you should, on a regular basis, clean and condition the leather to maintain a desirable level of moisture. Please visit our care and maintenance page on our resource tab for more detailed information on what steps to take to get the maximum service life from your Urban Carry leather products.

We recommend using a leather conditioner on your holster 3-4 times throughout the year. If you sweat excessively where you sweat through your pants then we recommend using a conditioner more often on the leather. The salt within our sweat can dry out the leather causing it to damage and wear out sooner. If you sweat through your clothes often we recommend using the conditioner on your holster every one to two weeks.

For additional information please visit our care and maintenance page on our resource tab for more detailed information on what steps to take to get the maximum service life from your Urban Carry leather products.

The best way to maintain the beauty of your leather is through good care. You can compare the care of leather goods to the care of your own skin. It must be kept clean, soft and moisturized. We suggest the following best practices to extend the life of your Urban Carry leather product: Leather items should be wiped off with a damp sponge after use to remove sweat and dirt build-up. Holsters that come in contact with body perspiration on a regular basis should be wiped down with a lightly dampened sponge or soft cloth after use to slow the natural breakdown of the fibers. Depending on how often you use your product, you should, on a regular basis, clean and condition the leather to maintain a desirable level of moisture.

We do highly recommend using Bick 4 Leather Conditioner on our leather holsters, purses and belts. Bick 4 Leather Conditioner accomplishes four important jobs. It conditions, cleans, polishes, and acts as a stain repellant, making it ideal for keeping leather soft while preventing the leather from drying and cracking. It is effective on all smooth, finished leathers, including exotics. Unlike other brands, Bick 4 is a wax-free product that will not seal pores of leather thereby affecting breath-ability. Bick 4 will not darken any colour of the leather or deteriorate the stitching, leaves no oily residue and is safe to use on leather boots, shoes, bags, purses, jackets, saddles, belts, furniture, and exotic skins.

For additional information please visit our care and maintenance page on our resource tab for more detailed information on what steps to take to get the maximum service life from your Urban Carry leather products.

With the G2 we pre-condition the holster and break-in the leather about 95% of the way. They are very comfortable right out of the box but we do recommend anticipating a 1-3 day break-in period. This helps ensure the leather molds correctly around your firearm. There are a few things you can do to break-in the leather.

1. Simply wear the holster. Wearing the holster with your firearm in it ensures the leather will break in nicely within a few days and become very comfortable. After about 2 weeks it will be next to fully broken in and stretched out, however we notice by hearing from a lot of users that after just a few days it is very comfortable. *Please note that the G2e English Bridle version of the holster will take about a week to break-in, however after a month of use you'll find the G2e to be a little more supble than the regular version. That being said, users are very happy with either version.
2. Wear the holster without the firearm in it. Many customers like to wear the holster around the house the first few days without anything in it. This helps you to get used to the new positon you'll be carrying as well as softening up the leather even more.
3. Massage the leather when you first get it, this will help speed up the break in process.
4. Use leather conditioner. This is the fastest way to speed up the break-in process. We found that conditioners like Bick4 are better to use than Leather Oils because they won't clog the pores of the leather and rub in very quickly and cleanly.

The holster sizes are designed around specific firearms ensuring a proper fit and smooth draw. Most lasers will work effectively with our Laser version of the Urban Carry holster. When properly fitted in our holster the firearm should sit just below the waistline keeping it comfortable in a relaxed position while still leaving enough of the grip accessible during retrieval for a quick draw. When completely broken in the leather will expand 1/4" - 1/2" in overall size.

The high-quality saddle grade leather we use for our holsters does require a break-in period. Most customers tell us that after 2-3 days the holster is quite comfortable. Typical break-in periods are 3-5 days of continual use; however, it can take 1-2 weeks for the leather to fully expand and form around the firearm. Once the leather begins to form it will also make for a better, more comfortable fit, provide more coverage (against printing), and a smoother draw.

We do recommend when you first receive the holster to first break in the holster with the firearm portion only. Alternatively, we recommend removing the battery from the laser for the first couple of days. The first few days the leather will be stiff and flat but once the leather begins to break-in and form it will become more supple and manageable allowing it to mold around the firearm and laser providing a well formed fit.

Fortunately, your body type does not make any difference on comfort or your ability to draw. A little extra love around the waist is not an issue with the Urban Carry holster. We DO NOT, however, recommend the Urban Carry holsters to be used when wearing tight fitting pants (such as skinny jean) because the tightness of the pants will make it hard to draw and will constrict the holster. As a point of reference, if the thickness of your gun is too much to fit through the waistline of your pants you will have issues deploying it.

No. Your body type does not make any difference in comfort or in your ability to draw. A little extra love around the waist should not be a problem. We have many customers who have perfected the use of the Urban Carry at every weight, either by utilizing "the nudge" technique (demonstrated at about 1:30 in the video below), “The One-Handed Draw” technique or by simply by changing carry positions from the typical 1 o’clock position. What can be a problem, however, is form fitting or “skinny” jeans. If your pants are very fitted, it will make it difficult to draw and will also constrict the holster. A constricted holster forces the firearm up out of the bottom of the holster and closer to your belt line potentially causing it to jam into your stomach or side. One size larger or baggy cloths are not needed, comfortably fitting shorts, jeans or pants are perfectly fine. Just not tight pants.

Our holster sizes depend on the type of firearm you carry and not on your personal body dimensions.

A 6'4" 250 pound man and a 5'7" 165 pound woman who both carry a Smith & Wesson Shield will both carry them in the same size holster. The G2 Urban Carry comes in five sizes accommodating thousands of firearms.

While there is an Urban Carry holster to fit virtually any firearm, it is important to find the right fit for your particular gun.

If the holster is too small, the firearm will rest too near the waistline preventing it from bending naturally with the body. This may lead to discomfort while sitting and may cause the firearm to protrude outward. If the holster is too large, not enough of the grip of your firearm is exposed making it difficult to draw.

With the G2 version there is also the potential that your firearm may get hung up under the clip if it is too small for the selected holster so we strongly recommend checking our sizing chart for G2 or consulting with one of our knowledgeable customer service team members to find just the right fit for your firearm.

Our holster sizes depend on the type of firearm you carry and not on your personal body dimensions. A 6'4" 250 pound man and a 5'7" 165 pound woman who both carry a Smith & Wesson Shield will both carry them in the same size holster. The G2 Urban Carry comes in five sizes accommodating thousands of firearms.

While there is an Urban Carry holster to fit virtually any firearm, it is important to find the right fit for your particular gun.

If the holster is too small, the firearm will rest too near the waistline preventing it from bending naturally with the body. This may lead to discomfort while sitting and may cause the firearm to protrude outward. If the holster is too large, not enough of the grip of your firearm is exposed making it difficult to draw.

With the G2 version there is also the potential that your firearm may get hung up under the clip if it is too small for the selected holster so we strongly recommend checking our sizing chart for G2 or consulting with one of our knowledgeable customer service team members to find just the right fit for your firearm.

Baggy pants usually work well with any IWB but are not required for the Urban Carry. Comfortable, commonly worn pants or shorts are preferred. Tight, form fitting pants will generally be a problem for any IWB and the Urban Carry is NOT an exception there.

Fitted or “skinny” jeans will constrict the holster and the firearm inside affecting ease of draw, comfort and concealablility. For these reasons, we DO NOT recommend tightly fitting pants while wearing the Urban Carry. Snug fitting pants are not recommended but will generally work if you go up one holster size and avoid full size guns. By going up one holster size, you create a little extra room for the firearm, compensating for your snug fitting pants pushing it up and out of the bottom of the holster.

Please refer to our sizing guide for the most accurate recommendation based on the type of firearm you wish to holster in the Urban Carry. If there is nothing in the optional column go with that suggested size, if there is a smaller size in the optional column go with the suggested size.

However, if there is a larger size listed in the optional column, go with the optional larger size. Since it is hanging lower than normal you may need to nudge the belt a little to draw as shown in the overview video, it is a very simple move but does require a few minutes of practice.

Ideally, the Urban Carry holster should bend naturally with the body allowing the firearm’s grip to fall just under the bend. If your pants are three or four inches above your body's waistline, it will put the firearm on or above the bending point on your body. You'll find discomfort when wearing it whenever you sit or move around as the firearm may dig into your stomach or leg.

In the original Urban Carry, we would recommend going up a size or two, trying to get the firearm as close to the natural bend as possible by dropping it slightly lower, while still leaving enough of the handle accessible during retrieval for a quick draw.

In the G2 Urban Carry, we DO NOT recommend going up a size or two. With the addition of the custom clip, a proper holster fit is integral to a smooth and rapid draw. If you have a tendency to wear your pants higher, the Original Urban Carry holster may be a great option for you.

We understand that every person is different and factors like the fit of your pants, body type, etc play into the holster sizing equation, but you can buy with confidence knowing we have a comprehensive exchange policy in place.

We welcome the opportunity to help you get the proper fit on the first try though so please contact us if you have any questions.

Comfortable, commonly worn pants or shorts are preferred. Tight, form-fitting or “skinny” jeans will generally be a problem for any IWB and the Urban Carry is NOT an exception there. Fitted or “skinny” jeans will constrict the holster and the firearm inside affecting the ease of draw, comfort and concealability. For these reasons, we DO NOT recommend tightly fitting pants while wearing the Urban Carry. Snug fitting pants are not recommended but will generally work if you go up one holster size and avoid full-size guns. By going up one holster size, you create a little extra room for the firearm, compensating for your snug fitting pants pushing it up and out of the bottom of the holster. Please refer to our sizing guide for the most accurate recommendation based on the type of firearm you wish to holster in the Urban Carry. If there is nothing in the optional column go with that suggested size if there is a smaller size in the optional column go with the suggested size. However, if there is a larger size listed in the optional column, go with the optional larger size. Since it is hanging lower than normal you may need to nudge the belt a little to draw as shown in the overview video, it is a very simple move but does require a few minutes of practice.

Baggy pants usually work well with any IWB but are not required for the Urban Carry. Comfortable, commonly worn pants or shorts are preferred. Tight, form fitting or “skinny” jeans will generally be a problem for any IWB and the Urban Carry is NOT an exception there. Fitted or “skinny” jeans will constrict the holster and the firearm inside affecting ease of draw, comfort and concealablility. For these reasons, we DO NOT recommend tightly fitting pants while wearing the Urban Carry. Snug fitting pants are not recommended but will generally work if you go up one holster size and avoid full size guns. By going up one holster size, you create a little extra room for the firearm, compensating for your snug fitting pants pushing it up and out of the bottom of the holster.

Please refer to our sizing guide for the most accurate recommendation based on the type of firearm you wish to holster in the Urban Carry. If there is nothing in the optional column go with that suggested size, if there is a smaller size in the optional column go with the suggested size. However, if there is a larger size listed in the optional column, go with the optional larger size. Since it is hanging lower than normal you may need to nudge the belt a little to draw as shown in the overview video, it is a very simple move but does require a few minutes of practice.

The Urban Carry is designed to be quick and easy to wear in conjunction with a belt and your firearm is virtually undetectable in most commonly worn pants and shorts. Here is a brief video demonstrating the easiest way to wear the Urban Carry in the typical 1 O'clock position.

https://youtu.be/-pKGcd-yWWg?list=PLVdjgJrYKssLasmQRWau9YNVi-Zq0s4v4

The short and sweet answer is yes. Printing is when the outline of your firearm is clearly visible identifying that you are definitely carrying a gun. With the Urban Carry, your firearm is completely enveloped in 4mm thick, 100% genuine, saddle-grade leather. In the same way that your phone or keys rest in your front pocket while sitting or standing, the Urban Carry holster provides a pocket behind your pocket that comfortably holds your firearm at your fingertips. Whether you are wearing jeans, lightweight suit pants or shorts our gun holster can be worn without the risk of printing or flashing, even with a tucked-in shirt. The unique design of the Urban Carry holster puts your firearm in a location where the bump or bulge created by your firearm will appear as an item in your pocket. This bump is not printing and no holster has the ability to make a firearm, particularly a larger compact or full size firearm, disappear into thin air but the Urban Carry holster is the only holster that completely conceals and disguises your firearm so that you never have to fear you are printing.

Yes, all of the Urban Carry holsters have been revised, moving the logo from the exposed flap down to the portion of the holster worn inside your pants. The images on the website have been updated to reflect the latest logo placement. You may still see holsters in older photos and videos with the outside logo but rest assured, any holster you order from us will be totally concealed so the only person who will know you are carrying an Urban Carry holster is you.

The belt loops are 1 1/2" wide. However the leather will soften up after a few days of use and will commonly accommodate up to a 1 3/4" belt.

The Urban Carry gun belts are 1 1/2" wide and 1/4" thick. They are single, solid piece of fine English Bridle leather so they will not split The stitching is decorative and as there is no glue, plastic, or cardboard hidden inside. We chose this thickness and width as it will hold up to a heavy gun but will also fit through any of our Urban Carry holsters as well as the belt loops of an overwhelming majority of pants, slacks, jeans and shorts.

Many of these holsters are gently used by previous owners (generally 1-5 days on average, often due to a sizing exchange) and have been inspected against damage and defects that could interfere with their functionality. Because they are natural, 100% saddle-grade leather, they can easily be cleaned with quality leather cleaner. These holsters may vary slightly in color or wear, may have minor flaws that do not pass our stringent inspection process and may include, but are not limited to, leather imperfections, incorrect pocket placement or skewed stitching.

You can also purchase with peace of mind knowing that these holsters carry the same return policy and manufacturers warranty as our new products. You can read Our Policies for detailed information.

These holsters are excluded from further coupons, discounts, or special offers because of the already low special pricing. They are in limited supply and may from time to time appear in backorder status or be removed from the site until stock is replenished.