Urban Carry & Turning Point Distribution, LLC Policies
Turning Point Distribution, the creator and distributor of the Urban Carry holster line, will typically ship all in-stock goods within one business day. Any items purchased that are in backorder status will ship immediately upon arrival of the goods. Since the actual delivery of your order can be impacted by many events beyond Turning Point's control, once your order leaves our facilities, we cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers’ utilized and other similar information.
Web browser cookies
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Turning Point Distribution, LLC ~ Sanford, FL ~ USA
Returns, Replacements & Refunds
We fundamentally believe you will be thrilled with the products you purchase from UrbanCarryHolsters.com. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that event, we invite you to review the following terms related to returning a product:
Urban Carry Brand Products: We are happy to exchange your undamaged Urban Carry brand product with its included accessories and undamaged package within 90 days of shipping. *Important note: Breaking in the holster will not prevent you from being able to return it, so please, we encourage you to really break it in to get the best fit and draw possible. We do not accept Urban Carry returns beyond 90 days. Please contact Turning Point Distribution, LLC via email at support@UrbanCarryHolsters.com for a short RMA and we will start the process immediately.
Can Can Concealment Brand Products: We are happy to exchange your undamaged Can Can Concealment brand product with its included accessories and undamaged package within 30 days of shipping. Can Can Concealment brand products must be in unworn and unwashed condition to be eligible for exchange. We do not accept Can Can Concealment returns beyond 30 days. Please contact Turning Point Distribution, LLC via email at support@UrbanCarryHolsters.com for a short RMA and we will start the process immediately.
Urban Carry Brand Products: You may return your undamaged Urban Carry brand product with its included accessories and undamaged package within 30 days of shipping for a full refund. This will be refunded via the manor in which it was paid, e.g. we will refund the credit card the order was placed with. Any damaged packaging or product may result in a restocking fee depending on the nature of the damages. Returns beyond 30 days will be subject to a 15% restocking fee. *Important note: Breaking in the holster will not prevent you from being able to return it, so please, we encourage you to really break it in to get the best fit and draw possible. We do not accept Urban Carry returns beyond 90 days. Please contact Turning Point Distribution, LLC via email at support@UrbanCarryHolsters.com for a short RMA and we will start the process immediately.
Can Can Concealment Brand Products: You may return your undamaged Can Can Concealment brand product with its included accessories and undamaged package within 30 days of shipping for a full refund. Can Can Concealment brand products must be in unworn and unwashed condition to be eligible for refund. Any damaged packaging or product may result in a restocking fee depending on the nature of the damages. We do not accept Can Can Concealment returns beyond 30 days. Please contact Turning Point Distribution, LLC via email at support@UrbanCarryHolsters.com for a short RMA and we will start the process immediately.
Express Limited Warranty-
Turning Point Distribution, LLC warrants its Urban Carry® holsters and accessory products to be free from defects in materials and workmanship for a period of ten (10) years from the date of purchase. This warranty is subject to the proper Care and Maintenance of the product and the proper use of the product as detailed in the Consumer and Safety Information.
Turning Point Distribution, LLC warrants its Can Can Concealment garments to the Original Owner, to be free from manufacturing defects and material workmanship for a period of six (6) months from the date of purchase. Should the riveting/stitching/hardware of the garment fail during normal use. Normal use limited to daily wear, providing that the holster is laundered according to directions in the Garment Care Guide and allowed to dry completely before wear. Holsters subjected to extreme abuse including but not limited to negligent discharge, using the holster in any manner or with any firearm that goes against the Liability Disclaimers voids this warranty.
If you believe a purchased product has any defects in materials or workmanship, cease use immediately and contact customer service for a remedy. If a product proves to be defective in material or workmanship, TPD will repair or replace the product and send it to you at TPD’s expense. All returns must include proof of purchase and documentation specifying the claimed defect.
This is a LIMITED WARRANTY and is the sole and exclusive warranty of this product by TPD. It shall not be enlarged by any representations, descriptions, course of dealing, trade usage, rendering of technical advice, service or otherwise. Furthermore, it shall not be altered or expanded by any acts, statements, or agreements of any dealer, employee or agent of TPD (other than by a duly authorized officer of TPD).
TPD MAKES NO OTHER WARRANTIES EXPRESS, IMPLED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OF MERCHANTABILITY.
IN NO EVENT SHALL TPD BE LIABLE FOR ANY PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, ANTICIPATED OR LOST PROFITS, INCIDENTAL DAMAGES, LOSS OF TIME, OR OTHER INDIRECT LOSSES OR EXPENSES THAT ARISE FROM ANY CAUSE RELATING TO THE PRODUCT, REGARDLESS OF THE FORM OF THE ACTION, WHETHER IN TORT (INCLUDING NEGLIGENCE), CONTRACT, STRICT LIABILITY OR OTHERWISE, AND REGARDLESS OF WHETHER THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
For any warranty issues, please contact TPD’s Customer Care Department at 844-446-5783 (USA Only) or 407-732-7463 for prompt resolution of your concern and so that we can assure your satisfaction with our Urban Carry® products warranty.
Orders will be placed online through our secure server on a dedicated IP address. Any orders placed on this site through the shopping cart and completed with payment will be viewable under the users (not guest) "my account" section. From there you will be able to follow the process of the order, retain the shipping tracking information, and review any previous orders. Any customers checking out as guest will still receive an email verification of the order, then of the tracking information when the order has been processed for shipping.
All orders must be paid in full before any goods are shipped. Pricing may change from time to time due to new technologies available. Any promotions must be redeemed upon the checkout process. We do offer Coupon Codes and Discounts Codes from time to time along with contests and specials, please click here and visit our facebook page to view our updates and offers. You can also recieve notification of upcoming promotions by joining our newsletter list. Please register for an account on our site by going to "My Account" and opting in to recieve our newsletter via email. Any other questions please contact us at info@UrbanCarryHolsters.com.
After you have created an account you have full access to your account and may update it at any time. Click on "My Account" to make any updates or changes to your account information.
Please read these warnings thoroughly and carefully before using the Urban Carry® firearm holster. Before using any of our holsters for Concealed Gun Carry please learn and abide by the laws of your State concerning Concealed Carry Policy.
Please practice the four universal rules for Gun Safety:
1. Keep your finger off the trigger until you have made the decision to fire.
2. Every firearm is always loaded, even if it's not.
3. Never point your weapon at anything you aren't willing to destroy.
4. Be 100% sure of your target, and 100% aware of what is beyond it before making the decision to fire.
Turning Point Distribution LLC takes pride in the quality which goes into each and every one of its, hand made in the USA, holsters and strives to manufacture the finest products available on the market today.
Turning Point Distribution, LLC (“TPD”), the manufacturer of the Urban Carry® line of holsters and accessory products, warns all users of these holsters to exercise extreme caution in the handling of all firearms. Since all firearms are potentially dangerous, they should not be used by anyone who has not completed a firearms safety course. Failure to heed these warnings or follow firearm operating instructions may result in accidental discharge of a firearm causing serious injury or even death.
All firearms are potentially dangerous. Their use may cause great harm, personal injury or death. For your own safety and the safety of others, it is your responsibility to carry and handle any firearm safely. Proper training is available through accredited firearm safety programs conducted through police departments, the military, state-run hunter safety programs, and other agencies such as the National Rifle Association. Do not carry or use a firearm without a thorough knowledge of its characteristics and safe use in the circumstances in which you intend to use it. It is also your responsibility to be certain that your firearm is in proper, safe operating condition at all times.
With the correct fit and when used properly, a holster is a valuable aid in carrying a firearm. Because holsters are used to carry firearms, however, any person purchasing or using an Urban Carry® holster should read and understand the following warnings and all instructions included with the holster as well as be thoroughly familiar with general rules of firearm safety and the firearm manufacturer’s recommendations and instructions for the proper and safe use of his or her firearm in the circumstances in which he or she is using or intends to use it.
Carrying Loaded Firearms
Carrying a firearm with a live cartridge in the chamber could result in an accidental discharge. DO NOT carry a firearm in a ready-to-fire condition unless you are trained and certified to carry a firearm in this position and your firearm is manufactured to be carried safely in this position. ALWAYS refer to the firearm manufacturer’s recommendations and instructions regarding the carrying of your firearm in a ready-to-fire position. It is your responsibility to exercise extreme caution when handling or carrying any firearm and to assume at all times the firearm is loaded.
DO NOT carry any firearm in a cocked (i.e., “cocked and locked”) condition unless you have been specifically trained in the proper and safe procedure for such use and the firearm has been manufactured to be carried safely in this condition. Carrying a firearm in this conditions increases the risk of accidental discharge and should only be carried in this condition by advanced, experienced and skilled professional shooters under conditions that require a firearm to be drawn and fired under extremely short time constraints who have the training and experience to recognize the inherent risks associated with it. If you carry a firearm and carry it cocked, ALWAYS engage the safety before holstering the firearm and DO NOT disengage the safety until after the firearm has been drawn and is clear of the holster.
Carrying a firearm is a serious responsibility and must be given constant attention and awareness at all times. It is not possible for any holster to be manufactured that is completely “take-away proof” or “snatch proof.” It is your responsibility to exercise extreme caution and diligence at all times during any situation where another individual may attempt to take away your firearm and to strictly adhere to any procedure in which you have been trained.
Do not rely on your holster’s retention capabilities to justify activities which may dislodge your firearm. Your firearm should be held in place by hand during any vigorous physical activity such as running, jogging, jumping, falling or tumbling to avoid the firearm falling from the holster. Always make sure the firearm is firmly placed in its proper position in its holster.
Always point your firearm in a safe direction and use extreme caution when holstering or un-holstering your firearm to avoid an accidental discharge. ALWAYS use care when holstering any firearm to avoid unintentional cocking of the firearm. Do not use a loaded firearm during practice and training. Before placing the firearm in the holster, the firearm should be completely unloaded, including the magazine, chamber and cylinder. After holstering, check to make sure the firearm is not in a cocked position and do not touch the hammer of the firearm when holstering or drawing the firearm. DO NOT holster or draw the firearm with your finger on the trigger.
Urban Carry® holsters come in different sizes and may be used with a number of different firearms. While TPD has identified firearms which (including with certain designated modifications or variances) may fit certain Urban Carry® holsters, you and only you can determine if your use of a particular firearm with an Urban Carry® holster is safe and appropriate, as such depends upon a wide variety of factors, many of which are outside of TPD’s control. Your Urban Carry® holster may not fit the contours of your firearm exactly and the leather does take time to become supple, which is normal. Modifications to your firearm, your particular body shape and apparel (size and style of pants, etc.) may impact your ability to safely use your Urban Carry® holster.
ALL HOLSTERS MUST BE ADJUSTED TO FIT BOTH YOU AND THE FIREARM ITSELF BEFORE USING THE HOLSTER TO CARRY A FIREARM AND YOU MUST VERIFY COMPATIBILITY OF THE FIREARM WIH THE HOLSTER AND YOUR BODY AND APPAREL. Even the slightest changes in a firearm can have important safety consequences with regard to the way in which a firearm fits a particular holster. It is also your responsibility to regularly check your holster for precise fit and performance. Should your holster become ill fitting, worn, loose, broken, or defective at any time, CEASE USE IMMEDIATELY. In addition, the holster MUST be worn and secured with a sturdy belt and is to be worn in your pants. Your body shape as well as the fit of your pants and other apparel can significantly impact the safe usability of your holster, which must be verified by you each time you wear the holster. Contact TPD immediately if your holster becomes ill fitting, worn, loose, broken, or defective or if you have any questions regarding these issues by emailing firstname.lastname@example.org or by calling 844-4-HOLSTER.
Do not use a loaded firearm during practice and training or during the adjustment period. Before carrying the holster, the firearm should be completely unloaded, including the magazine, chamber and cylinder. After being certain your firearm is unloaded, you should test your holster for proper fit. Never place a loaded firearm in a holster without first testing it unloaded for proper fit. Use only the firearm for which your holster was designed. CHECK TO MAKE SURE THAT THE HOLSTER DOES NOT INTERFERE with any safety features, controls, sights, or magazines release devices of the firearm and DO NOT use the holster if it does. If there is any doubt, cease use of the holster immediately.
Neither your firearm nor your Urban Carry® holster should be modified, changed, or altered in any way (including attachments) because such modification, change or alteration may increase the chance for accidental discharge. All Urban Carry® holsters are designed to function safely and efficiently with modern, high quality, factory equipped firearms. DO NOT use any Urban Carry® holster to carry any firearm that has been modified, changed, altered, contains any attachments, is custom-made, or is broken or malfunctioning in any way, including firearms that are not of original factory specifications.
This document was last updated on August 17, 2016