Our Apologies

Urban Carry Customers,

We want to sincerely apologize for any confusion or concern caused by the recent order confirmation email you may have received.

As part of a recent upgrade to our website and order system, we migrated a large number of archived orders into our new Shopify platform. During this process, some customers unintentionally received automated email confirmations for past orders—some dating back several years.

Please rest assured:

You have not been charged again.
No new orders were placed.
Your personal and payment information remains secure.

This was simply a system-generated message triggered by the data transfer. We understand how unexpected this may have been, and we’re truly sorry for any confusion it caused.

We appreciate your patience and understanding as we improve our systems to better serve you. If you have any additional questions or concerns, please don’t hesitate to reach out to our support team—we’re here to help.

Warm regards,
Urban Carry Holsters
Customer Support Team

You have not been charged again.

No new orders were placed.

Your personal and payment information remains secure.